ASAPP offers a suite of AI-native solutions for enterprise customer support centers. One of the core challenges early on was the low adoption rate of the GenAI platform by our clients. Despite being self-serve, majority of the flows being updated/created were handled by our in house integration managers and took an average of 5-7 business days to validate flows in a test environment and deploy them. This was in part due to the large volume of incoming requests by our clients. I joined ASAPP to lead design efforts on our GenerativeAgent(GA) platform which focused on simplifying how clients configure, monitor, and optimize their AI agents.